Location ok.

Amenities undergoing long term refurbishment - no prior warning at point of booking. Booked this hotel for pool facility and it should have been specified aware it was closed for some time. Also only one lilft working, making departure problematic.

Location was great staff very welcoming bed comfy

Breakfast very over priced but location meant we could easily walk into city centre for much cheaper better value breakfast

We didn't have breakfast

There was only one thing wrong with the room - the water from the sink smelt like the toilet and we all ended up with a bad stomach, so I don’t know if there is a problem with the plumbing in there.

The front desk crew were amazing. Polite, engaged, helpful, and all around lovely people even in the face of people being not so kind to them for something out of their control. You could not possible ask for better employees.

The elevators were teeny tiny and sometimes slow, but that would not stop me from staying again. As you can tell, I had to stretch to find something I didn’t like.

Room was nice and clean, nice looking hotel.

One of the lifts wasn’t working and it was a struggle to get an empty lift, as a disabled person it was hard to get about. Also the parking wasn’t free it was £15 a night

Breakfast was great - a substantial buffet in a nice location

slightly outside of city centre, but I knew that beforehand so no complaints

Excellent, lots of choices.

Great and location. Staff are very friendly.

Had to pay for parking would of thought it would come with the room. The carper in 104 was disgusting !! Looked like blood that carpet should of been cleaned before letting someone stay in that room

Yes it was excellently presented, the quality of the feed was exceptional and the staff couldnt be more helpful

The soft seating area was very open and could do with been more enclosed to keep noise down and the chat without alot of background noise, but only a minor point

Perfect location , on site parking , friendly helpful staff , comfortable quiet room with all necessary facilities. Have paid the same with other companies but this was the best value of them all.

Nothing!

The reception staff were great - we mainly dealt with Sara who was very welcoming and happy to help with any query.

.

Service great, location perfect for barbican

Rooms not really clean, hairs on carpet and in bed. Breakfast was gross, tasted like it had been sat there hours and gave one of us stomach ache.

Breakfast was very good,evening meal was average and over priced for what you got.

See above.

Great location with quick access to the city centre, didn't eat at the hotel so cannot comment on the food.

Carpet in room 118 had stains on and the bed sheet had a dirty streak on it.

Great location ,only 10 min walk into the stunning town of York . Hotel lovely .Staff we're fine not overly attentive . Room was good , carpets pretty dirty though . Room was also quite cold , we had to ask for another duvet to keep us warm